Returns and Refunds (if applicable) 

We have a 100% satisfaction guarantee, so if you or your pet are not satisfied with your purchase we're happy to send you a replacement (of equivalent value) or issue you a store credit when reported within 14 days of receipt of your purchase.

Num Numz Pet does not take title to returned items until the item arrives at our Warehouse. At our discretion, a refund or store credit may be issued without requiring a return.

In very few extenuating circumstances, we may agree to a return more than 14 days after receipt; return shipping cost would be the customer's responsibility.

Photo documentation of your concern is always appreciated.

We reserve the right to limit refunds, store credits, and replacements.

Have more questions? Submit a request

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.